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    URGENT SUPPORT

    Report a Network Outage

    If your internet is down, tell us what's happening and we'll get on it immediately. Total Coverage customers: we may already be on it.

    We respond during business hours within 30 minutes
    We call your ISP so you don't have to
    Total Coverage customers get automatic detection

    Tell Us What's Happening

    If you have multiple locations, please specify which one is affected

    Submitting this form does not replace calling us directly for a true emergency. For urgent issues, call (602) 345-0315.

    Need Us Right Now?

    For a total outage affecting your ability to operate, call us directly instead of waiting for a form response.

    (602) 345-0315

    What Happens After You Submit

    1. 1
      We confirm we've received your report
    2. 2
      We open a ticket with your ISP on your behalf
    3. 3
      We stay on the line with your provider and keep you updated
    4. 4
      We confirm you're back online and follow up

    Not a Customer Yet?

    If you're not currently on one of our plans, we can still help — but signing up for Network Support or Total Coverage means faster response and no per-incident cost.

    View Packages